Job Description: Celiac Canada Facebook Moderator

Position: Celiac Canada Facebook Moderator- Volunteer

Celiac Canada is seeking an enthusiastic and responsible individual to volunteer with us in the capacity of a Facebook Moderator. As a Facebook Moderator for Celiac Canada, you will play a pivotal role in nurturing an engaged and supportive online community for individuals affected by celiac disease and gluten sensitivity.

Responsibilities:

Community Engagement:

• Monitor Celiac Canada’s Facebook page regularly to engage with users, respond to comments, messages, and posts in a timely and courteous manner.
• Foster a positive and inclusive online environment by encouraging respectful interactions among community members.
• Address user inquiries, concerns, and feedback related to celiac disease and gluten sensitivity with empathy and accuracy.

Content Moderation:

• Review user-generated content, including comments, images, and videos, to ensure they align with Celiac Canada’s community guidelines and values.
• Identify and promptly remove any inappropriate, offensive, or spam content in line with our moderation policies.
• Report and escalate sensitive or concerning content to the relevant team members for further action, as required.
• Knowledge Sharing and Support:
• Stay informed about the latest developments, research, and news related to celiac disease and gluten sensitivity.
• Share informative and relevant content with the community to raise awareness and provide support.
• Provide resources, educational materials, and links to credible sources to help community members make informed decisions about managing celiac disease.

Crisis Management:

• Collaborate with the crisis communication team to address and manage any online crises or negative feedback professionally and empathetically.
• Respond to challenging or sensitive situations with tact and understanding, striving to find constructive solutions.

Community Growth:

• Add members to the Facebook group.
• Assist in promoting Celiac Canada’s Facebook page and initiatives to attract new followers and grow the online community.
• Engage in cross-platform collaboration with other social media moderators and communication team members to ensure consistent messaging and brand representation.

Requirements:

• Passion for and understanding of celiac disease and gluten sensitivity.
• Previous experience as a social media moderator or community manager is preferred.
• Excellent communication skills, both written and verbal, with a warm and approachable demeanor.
• Strong knowledge of Facebook’s features, policies, and best practices.
• Ability to handle emotionally charged situations with empathy and sensitivity.
• Familiarity with the latest trends and topics related to celiac disease and gluten sensitivity is an asset.
• Proficiency in English (additional language proficiency is a plus).

This is a part-time position is 1 hr daily Monday-Friday based remotely.

To apply, please submit your resume, cover letter, and any relevant social media handles or portfolios showcasing your experience as a Facebook Moderator to officeadmin@celiac.ca. Please include “Celiac Canada – Facebook Moderator Application” in the subject line.

Celiac Canada is an equal opportunity employer and encourages candidates of diverse backgrounds and experiences to apply. We look forward to welcoming a dedicated and compassionate individual to join our team and contribute to our mission of supporting those affected by celiac disease.

 Application Deadline: Friday, August 25^th